Job Description

Description:

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?

Lifeway Mobility, an established leader in the fast-growing home accessibility industry, helps seniors with impaired mobility and individuals with disabilities stay in their homes and remain independent.

As part of the Customer Care Team, you will assist prospective customers, and support the sales team.

Key responsibilities include the following:

· Answer incoming phone calls, assisting customers and other callers.

· Respond to web inquiries (including live chat)

· Respond to email inquiries.

· Schedule appointments for sales representatives.

· Work with sales consultants to create quotes and presentations.

· Assist customers with identifying funding sources for products.

· Maintain customer information in system.

Requirements:

Our ideal candidate will have the following qualifications:

· At least two years' customer service experience, including heavy telephone use

· High school diploma

· Ability to juggle phone calls and computer tasks

· Experience with Microsoft Word, Excel, Outlook, and client relationship management (CRM) system

Lifeway Mobility is an Equal Opportunity Employer.