Lifeway Mobility Holdings LLC

Installation and Service Coordinator - Pacoima

Pacoima, California | Feb 1, 2024
$$20 - $$24
Salary Type
Job Function
Customer Service

Job Description

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and two weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?

Want a rewarding career? Receive Technical training? Impact people's lives? Lifeway Mobility is the last job you will ever have to apply for! Hire to retirement!


If you have some experience with taking calls, scheduling installations and services, communicating with customers, conflict resolution in the fields of residential construction or installation of telecom equipment, alarm systems, garage doors, HVAC, plumbing--you name it-- we'll train you to be knowledgeable about installations for wheelchair ramps, stair lifts, elevators, and other accessibility products so seniors with impaired mobility and individuals with disabilities can stay in their homes and remain independent. We're growing fast, and we want you to grow with us!


About Lifeway Mobility: Lifeway Mobility is an accessibility solutions company that provides a wide variety of ramps, stair lifts, wheelchair lifts, vertical platform lifts, elevators, transfer aids, and bath safety solutions to individuals and businesses throughout the United States.


Our Mission at Lifeway Mobility, our primary goal is to understand the accessibility needs of our customers and their caregivers, then to identify the appropriate products and services that will meet those needs. We don't approach our business with the aim to sell products, but rather to understand the holistic needs of the customer and provide recommendations to improve mobility, comfort, independence, and quality of life.

Here's what the job looks like:

• Responsible to Run Sale on Opportunities once appropriate funds and/or documents have been received, this will include verification/receipt of signed contracts from customers

• Responsible for maintaining work orders on the Operations Planning and Service Management Dashboards

• Coordinating correct inventory items on work orders and confirming inventory availability

• Schedule installation appointments with customers

• Work with customers on service needs (repairs); troubleshooting, creating service work orders, and scheduling service appointments.

• Schedule removals/pick-ups from customers and process payment requests for Buy Back and rental return equipment

• Completing work orders daily so Shared Services Billing Team can get invoices created to recognize revenue

• Confirm payment information entered by Field Technicians and/or collect payments from customers (including running credit card and ACH payments)

• Manage 3rd Party Payer documentation and payments when needed

• Assist with inventory management needs

• Help support manager with purchase order processing, as needed


Looks like a lot but don't worry, you will get trained and have a binder for reference as well as recorded video trainers for you to use as a reference. Mistakes are ok and its part of learning. We will make you successful!


Why Lifeway?

• Positive and supportive employee – management relations. We value team over individual.

• Competitive market compensation

• Health, dental and vision benefits packages available

• Lifeway Mobility 401(k) Profit Sharing Retirement Plan available

• Paid time off (sick time & vacation time)

• Career growth opportunities; from Coordinator to Management

• Provide a work-life balance, Full time position, Monday through Friday: 8am to 5pm, possible OT depending on workload

• Pay ranges from: $20-$24/hr. 

• Possible paid travel to assist new locations – rarely but may ask you in near future

• Ability to relocate to another branch across the USA (depending on open positions available). We will work with you, no promises but we treat you as family.

Job Requirements

Our ideal qualified candidate will have the following:

• At least one years' experience with taking calls, scheduling installations and services, communicating with customers, conflict resolution in the fields in residential or commercial installation of mechanical/electrical equipment, residential remodeling, or construction

• Experience using Microsoft Office (Outlook, Excel, Word, Teams)

• Basic desk phone skills (answering calls, dialing calls, transfer calls, answer voicemails, etc.)

• Critical thinking, evaluation and analytical skills is a must

• Prior experience as an administrative assistant gives you the step up in the hiring process

• Strong multitasking and organizational skills are mandatory for this job

• Strong customer focus and communication skills (Listen to our customers, understand the true concern, and address it, own it)

• High school diploma or GED

• Ability to pass urinalysis screening


Physical requirements include the following:

• Must be able to sit and work for prolong periods of time, Ability to stand and work is provided

• Office chairs, desk, computer, monitors, mouse, keyboard, and other office supplies are all provided.

• Ability to lift above head and maintain position for short periods (frequent overhead work)

• Ability to work in both indoor and outdoor environments year-round • Ability to crouch, kneel, bend, twist and occasionally lift 20lbs Lifeway Mobility is an Equal Opportunity Employer