Other
Job Description
Primary function:
The individual in this hybrid role will evaluate needs and provide our customers with home accessibility solutions, and also will be responsible for the installation of these solutions; including installation of stair lifts and ramps.
The qualified individual must have relationship building skills that will enable them to build trust with potential customers and third-party referral agencies. The individual must have an understanding of the potential challenges that our customers face and be able to conduct an in-depth needs analysis for the customer. As a subject matter expert, the individual must be able to make recommendations and present solutions with purchase options.
In addition, in this role, the individual must have experience in residential or commercial installation of stairlifts and ramps, and be able to competently install and service these products in a timely manner.
Essential functions:
Evaluation/Sales:
· Schedule and meet with clients and their families on a daily basis for leads generated from the local U.S. Department of Veterans Affairs office, Lifeway suppliers, or other referral sources.
· Conduct needs assessment of home and discuss with client recommendations that will enable customer to safely and effectively navigate activities of daily living, such as entering and leaving the home, moving from one level to another in the home, utilization of bathrooms, bedrooms and other areas where movement can cause a fall.
· Present solutions to client and customers and demonstrate how these life changing solutions can be installed into the home.
· Utilize Lifeway tools and measurement protocols to determine feasibility of Lifeway products that are needed.
· Produce an estimate and proposal for customers, if necessary
· Customer education and assistance in purchase options, financing, rental options
· Complete documentation for new clients to ensure we have all appropriate paperwork to set up a client for installation
· Respond to client questions and concerns; assess Client needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested.
Installation:
· Install, repair, and remove accessibility products including wheelchair ramps, stair lifts (straight and custom) and bathroom safety.
· Provide excellent customer service to all customers, ensuring needs are met.
· Attend manufacturer training and on-the-job training
· Enter work order and inventory data in Lifeway software
· Pick up company vehicle and load up orders at your home location’s warehouse
· Work on jobs throughout area designated region (usually a 2-hour radius)
· Mostly work independently and occasionally as a two-person team
· Collect required payments on completed service and installations, as needed.
· Model organizational mission, vision, values, and goals.
· Work toward department/location goals.
· Comply with applicable laws and regulations and company policies and standard operating procedures.
· Assists, as needed, in warehouse and inventory management by communicating any inventory needs to supervisor, and by assisting in maintaining a clean, organized, and safe work environment. Accept deliveries, perform inventory counts as requested.
· Vehicles: maintain cleanliness and follow all speed limits and traffic signs.
· Leave job site cleaner than when you arrived.
· Performs additional duties as assigned.
Supervisory Responsibilities:
· None
Job Requirements
Required Education, Experience, and Skills:
· At least three years’ experience in residential or commercial installation of stair lifts and ramps strongly preferred.
· Mechanic License helpful but not required.
· Must be able to work in ERP and other company software system
· Strong customer focus and communication skills
· Recent in-home sales experience preferred
· Must maintain company and employee confidentiality
· Understand and maintain professional boundaries
· Ability to remain calm and professional in stressful situations
· Attention to detail
· Time Management
· Effective problem-solving and conflict resolution
· Excellent organization and communication skills
· High school diploma or GED
· Ability to pass drug test, motor vehicle record check, and background screen.
· Ability to drive company vehicle to various client sites and work flexible hours as needed to complete jobs.
Physical Requirements and Working Conditions:
· This job is performed both inside and outside, in summer and winter; conditions are typical for outside physical work.
· Employees will be required to use various hand tools; noise is typical of a construction site.
· Employees may be working at a height, depending on the job.
· Ability to lift 75+ lbs
· Ability to lift above head and maintain position for short periods (frequent overhead work)
· Ability to work in both indoor and outdoor environments year-round.
· Ability to climb ladders, crouch, and occasionally work in confined spaces and at heights.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.