Customer Service
Job Description
Do you love managing things, planning a project out from start to finish, and getting into the details? Are you looking for a career in Operations or Logistics?
Lifeway Mobility is an established leader in the fast-growing home accessibility industry, helping seniors with impaired mobility and individuals with disabilities stay in their homes and remain independent.
We're seeking a tech-savvy, multitasking guru of an Install and Service Coordinator! The individual in this role has real impact on individuals with limited mobility- they are the schedulers, the coordinators, the invoicers, the problem solvers, and the planners, and they get to be part of a collaborative and effective team. Successful Install and Service Coordinators can and have grown into Leads, into Managers, and into Operations Leaders.
Key responsibilities for the Service & Install Coordinator include scheduling and coordinating installations for stairlifts and ramps and taking calls from customers regarding service issues. In addition, our Coordinators are responsible for estimating labor hours, requesting service authorizations from state agencies when necessary, creating and sending invoices, entering payments, and following up on collections. They are also responsible for working with city/town municipalities to obtain/schedule building permits and inspections, and coordinating and packing return parts, and verifying credits from vendors.
Job Requirements
Our Ideal Service and Install Coordinator candidate will have at least 3 years' experience in project coordination and proven success with planning and execution, setting priorities, risk management and troubleshooting, project closure, and managing timelines.
This is a great position for someone with this experience who wants to grow in Operations; an Associates or Bachelor's degree is preferred, or a high school diploma with years of experience in lieu of a degree.
The successful Coordinator must be able to juggle phone calls and computer tasks, and must have strong computer skills; in Word, Excel, Outlook, and client relationship management (CRM) systems.
At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
Lifeway Mobility is an Equal Opportunity Employer.