JobTarget

Onboarding Specialist

Stamford, Connecticut, United States   |   Full-Time   |   30+ days ago

Job Description

JobTarget is a leading company in the online job search and recruiting industry. Our team is comprised of experts in recruitment, ecommerce, and online job search. Our products are used by thousands of corporate recruiters and reach millions of job seekers. Our revenues are growing, and we are looking to expand our team. The company values work life balance, rewarding risk and creativity, and an open culture.

About this role:
We seek an Onboarding Specialist to join our team. The Onboarding Specialist will act as the project manager for all new client implementations, and produce a complete project which complies with the client's objectives. The Specialist will ensure that fast, friendly, and efficient customer service is provided to all clients during the onboarding and implementation process. You will be pivotal in providing excellent service to ensure the success and retention of JobTarget's clients.

Responsibilities:

  • Act as a liaison between sales team, product team and new clients to coordinate, manage and trouble-shoot the onboarding process
  • Serve as a project manager to leverage product experts for all implementations and provide high-level service to new clients during the onboarding process
  • Work closely with Relationship Managers on account strategy for new customers
  • Ensure all steps of the onboarding process are being completed accurately and within product SLAs
  • Monitor, manage and process tickets for all new implementations
  • Contribute to the ongoing process of improvement initiatives to improve the onboarding experience for new clients

Requirements:

  • Recruitment advertising experience a plus
  • Strong project management and multi-task management skills
  • Ability to develop subject matter expertise around recruitment advertising distribution
  • Intermediate to advanced computer skills, experience working with Salesforce, Clickup or customer management tools a plus.
  • Strong oral & written communication skills

JobTarget provides a high-energy growth environment, along with a competitive base salary and excellent benefits including PTO, medical, dental and 401(k) with match. Employees may also be eligible to participate in JobTarget's Equity Incentive Plan. Compensation commensurate with experience. JobTarget is an equal opportunity employer.