JobTarget

Technical Customer Support Representative

Stamford, Connecticut, United States   |   Full-Time   |   30+ days ago

Job Description

The Opportunity:

JobTarget is a leading company in the online job search and recruiting industry. Our team is comprised of experts in recruitment, ecommerce, and online job search. Our products are used by thousands of corporate recruiters and reach millions of job seekers. Our revenues are growing, and we are looking to expand our Support team. The company values work life balance, rewarding risk and creativity, and an open culture. As a Technical Client Support Representative, you will ensure that fast, friendly, efficient customer service is provided. You will be pivotal in providing excellent customer service to ensure the health and retention of JobTarget's clients.

The key responsibilities include, onboarding, client support and technical support, with focus on responding to chat, incoming calls and email requests from clients. You will provide technical, functional, and instructive support while diagnosing, troubleshooting, and resolving client inquiries.

Job Description

  • Maintain a level of expertise on JobTarget products, features and operations; translate that knowledge into solutions for our customers.
  • Conduct onboarding calls to setup new and existing customer accounts, ensuring they are set up for success
  • Manage a large volume of emails, phone calls, and chat; clearly communicate solutions and give direction to customers, effectively respond to all aspects of customers' inquiries.
  • Present accurate account trends and issues to management.
  • Confidently troubleshoot and explain technical issues within the product suite.
  • Resourceful problem-solving skills; ability to seek out appropriate points of contact to get the necessary information.
  • Establish strong relationships with customers by proactively communicating to ensure customer's experience with JobTarget exceeds their expectations.
  • Collaborate with internal teams to ensure all inquiries are resolved and translate into a happy experience for the customer

Requirements:

  • Strong oral/written communication skills.
  • Excellent customer management, presentation skills and conflict resolution ability.
  • Excellent time management skills, ability to prioritize multiple projects, accountability, proactive nature and committed work ethic.
  • Strong organization skills and detail oriented a must.
  • Intermediate to advanced computer skills, experience working with Salesforce, Zendesk, JIRA, ClickUp or client management tools a plus.
  • Comfortable in a fast-moving, fast changing environment.

JobTarget provides a high-energy growth environment, along with a competitive base salary and excellent benefits including PTO, medical, dental and 401(k) with match. Employees may also be eligible to participate in JobTarget's Equity Incentive Plan. Compensation commensurate with experience. JobTarget is an equal opportunity employer.