Job Description

JobTarget is a leading company in the online job search and recruiting industry. Our team is comprised of experts in recruitment, ecommerce, and online job search. Our products are used by thousands of corporate recruiters and reach millions of job seekers. The company values work life balance, rewarding risk and creativity, and an open culture. driven, and open-minded. We're perpetually in search of ways to make the job search process better, so if you if you're up for the challenge, apply and let's make it better together.

About the Role
We are looking for a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you will be responsible for providing exceptional customer service, offering technical assistance to our customers, and troubleshooting customer issues. You will be the frontline of our customer service team, ensuring that customers have a positive experience when engaging with our company. With your excellent communication and problem-solving skills, you will be able to provide an outstanding customer experience. If you are committed to delivering superior customer service, we would love to hear from you.

Responsibilities

• Respond to customer inquiries in a timely and accurate manner
• Identify and assess customer needs to achieve satisfaction
• Provide customers with product and service information
• Update customer data in the customer service database
• Manage and resolve customer complaints
• Develop customer relationships and loyalty
• Take appropriate action to ensure customer satisfaction
• Analyze customer feedback and recommend process improvements
• Follow up with customers on unresolved issues
• Resolve customer conflicts and escalate issues as needed
• Utilize customer service software to track customer interactions
• Participate in customer service training initiatives
• Follow customer service policies and procedures

Required Skills

• Bachelor's degree in customer service/related field or equivalent experience
• 2+ years of customer service experience
• Excellent written and verbal communication skills
• Ability to multi-task and prioritize tasks
• Knowledge of customer service concepts and best practices
• Proficient computer skills, including Microsoft Office and CRM software
• Ability to provide clear, concise and accurate information
• Excellent problem-solving, critical thinking and decision-making skills
• Ability to remain calm and professional under pressure
• Strong interpersonal and conflict resolution skills
• Demonstrated ability to work independently and as part of a team
• Ability to work with a diverse customer base
• Knowledge of customer service software and applications

JobTarget provides a high-energy growth environment, along with a competitive base salary and excellent benefits including PTO, medical, dental and 401(k) with match.

Employees may also be eligible to participate in JobTarget's Equity Incentive Plan.

Compensation: Annual base range: $60,000 - $65,000 + annual bonus eligibility.

JobTarget is an equal opportunity employer.