Alivation Health

Desktop Support Technician

Lincoln, Nebraska, United States   |   30+ days ago

Job Description


Desktop Support Technician

Location: Lincoln, Nebraska
Department: IT
Employment Type: Full-Time
Minimum Experience: Entry-level
Compensation: DOE

Why Do We Need a Desktop Support Technician?

The Desktop Support Technician is a key technology team member who provides technical support to every area of Alivaiton. You will troubleshoot and document all technology issues and escalate to appropriate personnel if unresolvable. Your daily workload will be managed through a ticketing system to help you stay on top of priorities and communicate with teams.

The Impact You'll Have

Provide Tier 1 technical support for issues via phone/email/ticketing system or in person addressing hardware, software, telephony and facility related problems

Capture and document the details of issues and troubleshooting steps that were taken

Proactively identify potential issues in the environment; develop solutions to address

Work alongside the members of the IT team and clinical team by collaborating daily for direction and timelines

Perform end user additions, deletions, and changes

Perform installation and maintenance of desktop/laptop computer systems and associated software and peripheral devices

Position will include after-hours work for upgrades or to meet time sensitive deadlines

Need to Haves

Experience effectively communicating with peers throughout the support process in person, e-mail or over the phone

Experience being able to stay organized and on top of your workload to meet deadlines

Positive attitude always

Deliver world class customer experience to our internal teams and patients

Dependability in any situation

Thrive under minimal supervision and have the ability to make decisions under pressure with no outside input

Extreme discretion and respect for confidentiality regarding sensitive information such as, HIPAA regulations and PHI confidentiality.

Ability to work after hours when needed

Nice to Haves

Experience with Microsoft Active Directory user administration

Experience with wired and wireless basic networking

Experience with Office 365 and all office products

Familiarity with mobile device technologies

Able to demonstrate an understanding of basic business operations

What You'll Get

The opportunity to come to work every day to solve challenging problems with amazing colleagues

To be part of a culture of high achieving people who are given the freedom to make a big impact every day and where managers set the appropriate context, rather than trying to control

Competitive base compensation with bonus opportunity

120 hours of paid time off per year

7 paid holidays

A term life insurance policy at no cost to you

Health Insurance

Dental Insurance

Vision Insurance

Short-Term and Long-Term Disability insurance

401(k)-retirement plan with match after one year

Yearly Profit Sharing based on company performance

Who We Are

For 20 years, patients have entrusted their care, and the care of family members, to our team. We take that responsibility more seriously than any other. Alivation empowers team members to do their best work with a transparent, fast-paced culture where new ideas and opinions are valued-and expected. Team members are always excited about "what's next", and if you are too, a career here is waiting.

Who You'll Work With

Nate Bird - Chief Information Officer. Nate has a unique blend of business and technical experience that allows him to bridge the gap between company-wide strategic objectives and leading-edge technology solutions. Before joining Alivation, Nate spent 15 years in technology and management roles in the managed services and consulting arenas. Nate holds a Bachelor of Arts in management information systems. Outside of the office, he enjoys downtime with his wife and three children.

Shawn Don - Systems Engineer. Shawn has over 10 years of experience as an IT professional in a variety of environments. Shawn is a reliable executor with a knack for problem-solving and advanced troubleshooting. When not at Alivation, Shawn enjoys spending time tinkering with his Jeep and spending time with his wife and three children.

Equal Opportunity

Alivation is committed to building a diverse team and culture. We are an equal opportunity employer and do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender expression, age, height, weight, veteran status, marital status, or disability status.

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