Job Description

Short Description:

The North Carolina Department of Transportation (NCDOT) is seeking functional and technical support for the CRM functions in SAP environment and adequate functional support for the SAP CRM system and SAP innovations.

Complete Description:

***The candidate will work remotely until all staff return to site. At that time the candidate will be expected to work full time onsite.

***The candidate will need to use his or her own computer until he or she starts working onsite. When the candidate is working full time on site, he or she will be given NCDOT equipment.

The North Carolina Department of Transportation (NCDOT) is seeking functional and technical support for the CRM functions in SAP environment and adequate functional support for the SAP CRM System Maintenance and Enhancement. This environment services over 9,000 users and includes instances of ECC 6.0, BI 7.0, Business Objects, CRM, Enterprise Portal, Solution Manager, GRC, NWCE, and PI.

CRM support includes but is not limited to: providing guidance in aligning NCDOT's business processes with SAP functionality, performing functional configuration and customization, maintaining system integrity, and component integration with ECC, Business Warehouse and Portal. Additional responsibilities include writing functional and technical specifications, developing test plans & performing system testing. The fiscal accountability and management of NCDOT's diverse activities is extremely complex and requires a robust business system that will provide meaningful, accurate, and timely information for the various needs of public/private end users, the Federal and State government and departmental and administrative requirements.

Role responsibilities:

• Responsible for the solution design, development prototyping, configuration, testing and maintenance of the SAP CRM system.
• Experience and knowledge of integration points of SAP CRM System with SAP ECC modules.
• Responsible for Production support to troubleshoot, investigate, analyze and solve software problems.
• Responsible for working with business users and clients to gather and document business requirements for system changes and to develop solutions to satisfy business needs.
• Responsible for analyzing the impact changes will have on other internal/external business application systems.
• Responsible for developing all documentation related to system changes per NCDOT change control polices and procedures.