Job Description

Short Description:

The NC Department of Health and Human Services (DHHS) is seeking a senior project manager to manage the planning and implementation of a statewide IT project for Division of Child and Family Well-Being (DCFW).

Complete Description:

The DCFW is seeking a senior project manager to manage the planning and implementation of a statewide IT Electronic Benefits Transfer (EBT) project for the Women, Infants and Children (WIC) program. This lead project management role will work with the teams responsible for the WIC program in the Community Nutrition Services Section, the Information Technology Division (ITD), the selected vendor as well as other stakeholders including retailers to complete implementation of the system. This position will be responsible for working with senior-level business executives, IT personnel, business program resources and Vendor staff to execute project requirements and manage stakeholder expectations. This position will manage the day-to-day activities for the project and complete all input to the State Project Management (Touchdown) system as needed.

Responsibilities include but are not limited to:

• Developing and maintaining detailed project schedule, budget and monitoring expenditures
• Developing and maintaining all required project management artifacts following State, DHHS and PMBOK guidelines
• Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State
• Working closely with the team conducting alternative analysis and writing documentation
• Working with vendors to manage deliverables to ensure that all the milestones are met
• Ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately
• Establishing project governance, conducting formal presentations, coordinating with all project stakeholders and ensure that appropriate project controls are instituted
• Working with personnel within the Section's teams and the Information Technology team that are responsible for the systems to develop necessary project management, change management, risk management, rollout, and training plans. To the extent possible, integrate this project into the existing governance processes for the systems to ensure alignment of priorities and minimal disruption to ongoing operations and other required deliverables
• Working with cross-functional business teams to develop Stakeholder communication plans to train and/or reach the 85 local agencies, 1700 retailers, and 253,000 program participants
• Working with the technical team to ensure technical readiness during implementation
• Developing and maintaining all required State CIO project documentation

Required skills include:

The selected candidate must be a results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication, and problem-solving skills.

• Capable of leading effective project meetings that are tailored to the audience
• Ability to create simple to complex project plans, timelines and work breakdown structures using project management tools
• Must have proficiency in project management, different project management methodologies
• Must have strategic planning skills with good understanding of roadmap development.
• Ability to write and present effective project materials, including presentations and status reports
• Ability to work effectively with all levels of staff, clients and other IT personnel
• Proven experience with working collaboratively with business/program partners
• Ability to effectively identify and resolve system or business process/project issues
• Ability to build, influence, lead and motivate effective teams towards end results
• Flexibility, adaptability, and ability to work in a high-demand dynamic environment
• Strong analytical skills
• Strong written and oral communication skills, including development of project
• Understanding of the fundamentals of data conversion activities
• Experience in facilitating release planning
• Experience with risk and issue identification and mitigation.

Management prefers applicants with the following:

• Candidate with PMP Certification
• Experience managing or supervising legacy system upgrade and/or replacement projects
• Experience collaborating with State and Local Government. Experience with Electronic Benefit Transfer (EBT) systems and/or projects involving financial transactions.
• Healthcare related experience is a plus
• Knowledge of Child Nutrition or Public Health Programs, such as WIC or EBT systems, is preferred
• Experience planning and managing data conversion activities
• Experience building rollout plans
• Experience working with the WIC EBT system or other public health systems