Bronze Buffalo Lodge & Spa at Teton Springs


Victor, Idaho, United States   |   Full-Time   |   30+ days ago

Job Description

Company Background and Culture

Bronze Buffalo Lodge & Spa is a popular destination for families and thrill seekers alike to explore access to Yellowstone and Grand Teton National Park, fantastic skiing, proximity to popular fishing and hiking spots, and even onsite heli-skiing. The 780-acre site offers luxury suites, lodge rooms and cabins with fantastic mountain views, world-class golf courses, and our full-service Stillwater's Spa.

What sets Bronze Buffalo Ranch apart from other travel and property management companies is both our commitment to customer service and our dedication to the guest experience. We pride ourselves in going above and beyond to create the best possible vacation for every one of our guests.

Job Purpose

As a Front Desk Agent, you will serve as a representative of Bronze Buffalo Lodge and the entire Bronze Buffalo Ranch by providing an exceptional level of service to our guests. This Front Desk Lodge Attendant position also includes guest service, reservations, and concierge duties and displays a commitment to a high level of customer service; and strive to exceed guest expectations.


  • Work closely with the management team to provide exceptional customer service that strives to exceed guest expectations and optimize guest relations.
  • Complete all tasks as assigned by the Front Desk Manager
  • Show courtesy and discretion when handling guest needs and specific requests
  • Orient guests upon check-in to all resort offerings and make suggestions as to how guests could get more out of their trip to Teton Valley
  • Maintain an accurate knowledge of resort operating hours, special events, and closures for all outlets including the Grille, Pro Shop, Sports Club, Spa, Café, and Fitness Center
  • Respond quickly and courteously to all maintenance requests
  • Ensure that any issues that require the attention of engineering or the General Manager are passed-on
  • Proactively offer friendly advice and useful information to guests by utilizing local knowledge and recommendations
  • Always maintain a professional demeanor and presence
  • Actively sell both lodge and cabin rentals utilizing sales and negotiation
  • Ensure accuracy of all reservations including direct, travel agent, and online bookings
  • Stay up to date on all reservations, sales, packages, and bookings
  • Answer all calls
  • Continuously look for ways to make work more efficient and productive
  • Maintain and encourage excellent communication with all front desk staff and management


    • 2+ years of customer service-related
    • Guest services experience a
    • Friendly demeanor and positive
    • Ability to exercise good judgment and sound decision making
    • Excellent communication skills
    • Strong organization skills
    • Ability to multi-task
    • Strong computer knowledge and proficiency with a wide range of office equipment necessary.
    • Knowledge of the Teton Valley and Greater Yellowstone region

    Hours of Work

    This position adheres to a varied schedule including morning and evening shifts. Must be willing to work weekends and Holidays.

    Necessary Skills and or Education

    He or she should possess the personal skills necessary to represent Teton Springs Lodge & Spa in a professional manner whenever interfacing with guests, owners, and industry peers. Including but not limited to taking detailed information and replying to it, and deescalating owner and guest complaints with support from management to a mutually acceptable outcome. Typing and computer skills are required which will allow him or her to efficiently communicate with guests, fellow employees, and industry peers. Computer skills will include a working knowledge of Microsoft Word, Excel, and Outlook. Lifting of heavy packages, laundry (upwards of 50 lbs.) and certain physical exertion may be required in the daily duties.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, sit, walk, use hands to finger, handle or feel with hands and arms. This position will require walking for periods throughout the day on uneven surfaces or across company property and into homes. The employee may have to reach above shoulder height or below the waist or lift as required to file or store materials throughout the day. Proper lifting techniques are required. The individual must be able to lift 50 lbs. and use proper lifting techniques. Lifting items include but are not limited to heavy packages, letters, boxes, mail, etc.

    Bronze Buffalo Lodge & Spa is an Equal Opportunity Employer.

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