Job Description

Grade: 14
Location: Washington, DC
Status: Open to All
Closing: January 11

Come join a team of dedicated staff at an exceptional time in the Smithsonian's history as we prepare for the Smithsonian Campaign for Our Shared Future. This ambitious fundraising campaign's public phase will run from 2024 to 2026, culminating with the nation's 250th anniversary. It will expand the Smithsonian's reach and impact, empowering the institution to find solutions to today's most pressing challenges. The Smithsonian is also planning two exciting new museums. The National Museum of the American Latino and the Smithsonian American Women's History Museum share the experiences and perspectives of Latinos and women across history and deepen our shared understanding of what it means to be an American. The Smithsonian has built a model fundraising organization, driven by talented staff across our many museums, research centers and cultural centers. This position offers exciting opportunities for the successful candidate to make a significant impact on the future of the Smithsonian. There is no better time to join this amazing Institution.

Key Responsibilities
The Smithsonian Institution's Office of Advancement seeks a Digital Systems Manager to serve as a key member of the Advancement Technology Services team as we transform our digital constituent engagement and fundraising approach. The digital systems manager works with both the Systems Management and the Constituent Engagement teams in developing and supporting high-quality, secure systems and connected digital solutions.

The Digital Systems Manager:

• Manages system operations for Office of Advancement digital engagement and fundraising tools.
• Researches and advises on modern approaches to technology, data, services, and strategies that support constituent engagement, membership, and communications goals.
• Partners with institution-wide teams in designing and implementing new digital engagement and fundraising toolsets based in the Salesforce platform.
• Contributes to collaborative annual planning with partner business and technical teams - advocating for key operations maintenance needs and highlighting opportunities to streamline operations and expand capabilities to meet business goals.
• Manages compliance (security, privacy, PCI, etc.) for current solutions, and advises on key considerations for technologies and services under consideration.
• Manages relationships with tools and systems vendors including articulating requirements and enhancement requests, reporting/escalating issues, contract management, budgeting, user renewals, etc.
• Develops and manages data flows/integrations and automations that support reliable and secure connections between key systems, adhere to data management, security, and privacy standards, and enable reporting/analytics.
• Tests and promotes changes between non-production and production environments both independently, and with team members.
• Collaborates with stakeholders (internal technical and business teams) to understand processes and data needs.
• Monitors and troubleshoots solutions - correcting failures, security, and performance issues in a timely manner.
• Creates and manages incident reports as they pertain to digital engagement solutions.
• Provides advanced technical support for production solutions and dataflows.

Skills, Knowledge, and Expertise
Successful candidates will have:

• Demonstrated expertise in managing digital engagement and fundraising systems as shared resource.
• Demonstrated expertise supporting business operations with reliable platforms in a low-change state while developing replacement systems.
• Experience with CRM tools and platforms related to digital communications, email marketing, and event management, including: Blackbaud Luminate Online, MailChimp, Payflow Pro, SendGrid, Swoogo, etc.
• Experience with Salesforce, especially Marketing Cloud, Experience Cloud, and Commerce Cloud - Certification preferred. Experience with Nonprofit Cloud and/or Nonprofit Success Pack a plus.
• Experience with one or more of the following data management and orchestration technologies - Azure Data Factory, SSIS, AWS Glue, Airflow, JSON, and APIs.
• Proficiency in at least one programming language for data flow management and segmentation (e.g., SQL, Python, JavaScript and/or Apex).
• Strong analytical and problem-solving skills.
• Strong technical writing skills and experience creating procedural and audit documentation.
• Strong communication skills, presentation skills, and the ability to build relationships in a hybrid setting.
• Demonstrated ability to innovate and drive assigned tasks to successful completion.
• Curious, creative, and collaborative approach to challenges.

Applicants who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.

Any false statement in your application may result in your application being rejected and may also result in termination after employment begins.

Application Instructions
The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery." Interested candidates should submit their resumes and a cover letter using this link by January 11, 2024. Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week. Relocation expenses are not paid. This position is a term position funded through September 2025. This is an excellent opportunity to join Smithsonian Advancement, demonstrate your talents and abilities, learn, and grow, with potential for a permanent position.

What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.

Commitment to Diversity, Equity, and Inclusion
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact oastaffing@si.edu . Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's Accommodation Procedures .

The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: www.si.edu/oeema .