Job Description

Introduction

As an Account Manager, you will play a critical role in maintaining and enhancing customer relationships, ensuring client satisfaction, and driving revenue growth. You will be the primary point of contact for our clients, understanding their needs and aligning them with our services and solutions. This position requires excellent communication skills, strategic thinking, and a passion for delivering exceptional customer service.

Job Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Serve as the lead point of contact for all customer account management matters.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.