$36k - $40k
Annual
Sales
Full-Time
Job Description
Primary function:
A qualified Sale Consultant must have relationship building skills that will enable them to build trust with potential customers. The consultant must have an understanding of the potential challenges that our customers face and be able to conduct an in-depth needs analysis for the customer. The sales consultant as a subject matter expert will be able to make recommendations and present solutions with purchase options. In addition, the sales consultant must set expectations for the customer regarding timing, installation and warranties, service agreements and other product lifecycle information. They will coordinate the purchase, work with scheduling, collect orders, and collaborate with other team members at Lifeway to drive a 5-star customer experience.
The Sales Consultant is an individual who is a member of the Sales team and works with all members of the organization to sell and provide our customers with home accessibility solutions. They are responsible for a professional approach and representation of our company to pull though and optimize investments that Lifeway has made in Marketing and Business Development. The Sales Consultant uses their sales and knowledge and knowledge of state regulations to work with all locations to insure a positive outcome for the clients and families.
Essential functions:
· Meet with 3-4 clients and their families on a daily basis at pre-scheduled appointments
· Conduct needs assessment of home and discuss with client recommendations that will enable customer to safely and effectively navigate activities of daily living, such as entering and leaving the home, moving from one level to another in the home, utilization of bathrooms, bedrooms and other areas where movement can cause a fall.
· Present solutions to client and customers and demonstrate how these life changing solutions can be installed into the home.
· Utilize Lifeway tools and measurement protocols to determine feasibility of Lifeway products that are needed.
· Produce an estimate and proposal for customers
· Handle objections and assist in purchase options, financing, rental options
· Complete documentation for new clients and work with operations team to ensure we have all appropriate paperwork to set up a client for installation
· Respond to client questions and concerns; assess Client needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested.
· Determine eligibility for any assistance
· Perform any other duties assigned
Supervisory Responsibilities:
· none
Job Requirements
Required Education, Experience, and Skills:
· Knowledge, understanding, and compliance with local and federal regulations
· Post-secondary school degree preferred
· Ability and willingness to travel locally
· Must be able to work in ERP and other company software systems
· Recent In-home sales experience preferred
· Previous experience in equipment sales and customer service preferred
· Must maintain company and employee confidentiality at all times
· Must maintain professional boundaries at all times
· Ability to remain calm and professional in stressful situations
· Attention to detail
· Time Management
· Effective problem-solving and conflict resolution
· Excellent organization and communication skills
Physical Requirements and Working Conditions:
· Must be able to speak, write, read and understand English
· Frequent lifting, carrying, pushing and pulling of up to 25 pounds
· Occasional lifting, caring, pushing and pulling of up to 50 pounds
· Prolonged standing, bending, kneeling, reaching, twisting
· Must be able to sit and climb stairs
· Must have visual and hearing acuity
· Performs duties in an office environment, car, and home setting
· Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions