Lifeway Mobility Holdings LLC

Installation and Service Coordinator - Kansas City, MO

Kansas City, Missouri | Full-Time | May 3, 2024
Job Function
Admin/Clerical/Secretarial
Employment Type
Full-Time

Job Description

Join our Team and Make a Difference!
 
At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love.

We are more than just a company – we are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other.

Joining our team means becoming part of a highly engaged workforce where you will have access to training opportunities, growth potential, and a comprehensive benefits plan. Whether you're starting your career or looking to take the next step, Lifeway Mobility offers a supportive environment where you can thrive and make a difference.

Key responsibilities include the following:

· Coordinates production processes from point of sale to project completion.

· Coordinates special order product installations with respective sales agent.

· Manages the purchase order process and coordinates with branch technicians to establish reorder points on established stock items and inventory

· Assumes the role of customer interface with calls and emails as it relates to service, scheduling and production

· Request and documents service authorizations from state agencies

· Coordinates the parts return process ( packaging, shipping and vendor credit)

· Estimates service pricing, production time frames and man hours as it relates to product installation and service

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
Lifeway Mobility is an Equal Opportunity Employer 

Lifeway Mobility is an Equal Opportunity Employer.

Job Requirements

Our ideal candidate will have the following qualifications:

· At least three years' experience in telephone/computer-based customer service

· High school diploma

· Ability to juggle phone calls and computer tasks

· Experience with Microsoft Word, Excel, Outlook, and client relationship management (CRM) systems