Job Description

Join our Team and Make a Difference!
 
At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love.

We are more than just a company – we are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other.

Joining our team means becoming part of a highly engaged workforce where you will have access to training opportunities, growth potential, and a comprehensive benefits plan. Whether you're starting your career or looking to take the next step, Lifeway Mobility offers a supportive environment where you can thrive and make a difference.

This is an hourly position with great opportunity for growth.   

Summary: The successful Customer Service Representative  will be able to manage customer requests via phone, email and website. 

Knowledge of  our products and services to serve the accessibility needs of our customer base.  Including ramps, stairlift, platform lifts, barrier free bathrooms, patient lifts, residential elevators, and durable medical equipment.

Key Objectives:

1. Responsible for assisting all customers over the phone, chat, and email.  

2. Receiving and managing non customer phone calls and requests.

3. Documenting efficiently in  CRM.

4. Entering Leads into our CRM and distributing them to the correct person

5. Understand 3rd party financing programs and assist customers in navigating the process.

6. Maintain our Customer Referral program including Before and After job pictures and compliance documentation.

7. Office supply procurement

8. Assist with office training, coordinating in-services, meetings and company events.

9. Work on any special projects on an as needed basis.

10. Serve all offices within the Rocky Mountain Region

11. Stay current with software systems and procedures.  Attend trainings and updates as requested.

12. Work with existing team to develop and maintain a positive work environment.

Position will report to DVP.  Work Monday - Friday 8 to 5 in office.

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?

Lifeway Mobility is an Equal Opportunity Employer