Rick Hendrick Chevrolet is seeking a dedicated Service Advisor to join our dynamic team in Norfolk, VA. In this role, you will act as the liaison between our customers and service technicians, ensuring exceptional customer service and seamless operation of our service department.

Your expertise in understanding customer needs, advising on maintenance and repair solutions, and delivering a personalized service experience will drive our commitment to excellence. If you are passionate about fostering customer relationships and have a knack for problem-solving, we invite you to apply and help us elevate our service standards.

 

** Offering up to $5,000 Sign-On Bonuses for qualified Automotive Service Advisor candidates **

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Employee Benefits

• Aggressive performance based pay plans
• The Best Dealership Facilities in the Area
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employer Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Paid Factory Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award
• Successful Team approach with Doing Business the Right Way Focus

Service Advisor Job Responsibilities

• Greet customers and establish rapport to understand their service needs.
• Schedule service appointments and coordinate with the service department.
• Advise customers on necessary/suggested services and maintenance based on vehicle inspection and manufacturer guidelines.
• Provide customers with detailed explanations of the service work to be performed, along with the costs and time estimates.
• Document services requested by the customer and prepare detailed work orders for the service department.
• Monitor the progress of vehicle repairs and services to ensure timely completion.
• Update customers on the status of their vehicle, including any changes in service or repair timelines.
• Promote and sell additional services and products, aligning with customer needs and vehicle maintenance schedules.
• Process customer payments and manage billing and invoicing for services rendered.
• Follow up with customers to ensure satisfaction with service work and to address any concerns or issues.
• Maintain a thorough knowledge of automotive products, services, and the latest industry trends.
• Manage service records and customer history in an organized and confidential manner.
• Work closely with service technicians and parts department to ensure proper stock levels and availability of frequently used parts.
• Handle customer complaints professionally and resolve them to encourage repeat business.
• Participate in ongoing training and professional development to stay current with service techniques and customer service best practices.

Job Requirements

• Proven experience as a Service Advisor or similar role in the automotive industry
• Knowledge of automotive service and repair procedures
• Excellent communication and interpersonal skills
• Ability to explain complex technical issues to customers in an understandable manner
• Strong customer service orientation and ability to handle customer queries and complaints effectively
• Proficiency in service advisor software and tools as well as MS Office or equivalent
• Familiarity with automotive parts and inventory management
• High school diploma or equivalent; a degree in mechanical or automotive services is a plus
• Valid Driver’s License
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Willingness to participate in ongoing education and training to keep skills current
• Flexibility in working hours, including weekends and holidays as required
• Ability to maintain a professional appearance and provide a positive company image