Job Description

Southern Vehicle Accessories

Spring Forward to Success: Join Our Dynamic Team at Southern Vehicle Accessories, part of the ADI Network at Hendrick Automotive Group (the LARGEST privately-owned automotive dealer group in the nation!).

We are seeking a Full-time Customer Service Representative at our Southern Vehicle Accessories ADI Center in Baton Rouge, LA.

As a Customer Service Representative your day-to-day includes researching leads, interacting with customers over the phone/internet, building positive relationships, and managing appointments to setup sales and service closers for success.

Schedule:

• Full Time, Business hours (Monday- Friday 8:00am- 5:30pm).

Pay Range:

• $40,000 per year and above (based on sales performance).
• Weekly Salary Guarantee.

Responsibilities:

• Provides professional concierge service and sales customers via inbound and outbound phone calls, text, and email.
• Strives to resolve issues between customers and dealership (sales and service)
• Works closely with department managers to ensure customer satisfaction
• Follows up with customers through telephone and mailings prior to purchase
• Follows up with customers through telephone and mailings after purchase
• Follows up with customers through telephone and mailings after service
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

• Valid Driver License
• High School Diploma or equivalent.
• 1 year of direct customer service experience preferred.

Essential Job Skills:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle customer inquiries in a professional and efficient manner.
• Ability to memorize scripts for sales products and services.
• Computer literacy and ability to use customer databases.
• Confidence in ability to use technology and multi-task.
• Ability to build relationships with customers.

Benefits:

• Paid Medical - NO COST Employer Healthcare and Prescription Plan
• Dental, Vision
• Paid Time Off, Holiday, and Sick Pay
• NO COST Employee Assistance Program
• Short-Term & Long-Term Disability, Life Insurance
• Rewarding performance based pay plans
• Tuition Reimbursement Program
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Employee Discounts
• Clean State of the art facilities
• Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award
• Successful Team approach with Doing Business the Right Way Focus

To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

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