Job Description

We are currently seeking dedicated and knowledgeable Auto Service Advisors to join our dynamic automotive service teams in Concord, NC - just minutes from Charlotte Motor Speedway. Expand your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 dealerships and an outstanding NASCAR Champion racing team!

Job Description: 

As the first point of contact for our clients in the service department, you will play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Pay Range:

• $60,000 - $100,000 per year and above (based on job performance).
• High Volume Market: Honda, Chrysler Dodge Jeep Ram FIAT, KIA, Toyota, Volkswagen.

Schedule:

• Full Time, 5-day work week, morning/afternoon/evening shifts.
• Business hours between 6:00am-7:00pm, closed on Sundays.

Benefits:

• NO COST Employer Healthcare and Prescription Plan
• Rewarding Performance Based Pay Plans and Bonuses
• Professional Development Assistance
• 401(k) Retirement Plan with Company Match
• Dental, Vision, Life Insurance
• Health Savings Account
• Employee Discounts
• Paid time off up to 4-weeks Vacation
• NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well-being)
• Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
• Internal Career Paths and Growth Opportunities
• Paid Company and Manufacturer Training
• Clean State of the Art facilities
• Top Notch Climate-Controlled Shops and Equipment
• Promote From Within Culture

Learn Why Our Service Advisors Choose Hendrick (click or copy/paste): https://www.youtube.com/watch?v=LMbEnSBPdR4

Job Responsibilities:

• Greet customers and establish a rapport to understand their vehicle problems or service needs.
• Listen to client concerns regarding their vehicles and provide appropriate recommendations for service or repair.
• Schedule service appointments while coordinating with the service department to ensure timely repairs and maintenance.
• Collaborate with technicians and mechanics to ensure understanding of vehicle problems.
• Provide accurate estimates for labor and parts to customers and obtain their approval before any work is performed.
• Explain services, repairs, and maintenance to customers in terms they can understand.
• Monitor service progress and keep customers informed of status, delays, or any additional repairs needed.
• Process work orders, invoices, and payment transactions in accordance with company policies.
• Advise customers on warranty protections and potential cost savings.
• Manage customer service complaints and resolve issues to ensure customer satisfaction.
• Maintain CSI at or above company and manufacturer standards.
• Follow Safeguards rules and regulations.
• Maintain a clean and safe work environment, ensuring the service area is presentable for customers.

Qualifications:

• Valid Driver's License.
• College Degree, High School Diploma or equivalent.
• 3 years of Service Advisor experience preferred (automotive or similar maintenance/repair industry).
• Knowledge of dealership software programs for scheduling and billing.
• Flexibility to work rotating shifts and weekends as needed.

Essential Job Skills:

• Excellent communication, problem-solving, and organizational skills.
• Ability to upsell services and products.
• Ability to work in a fast-paced environment.
• Ability to use a computer and other office equipment.
• Ability to work in a safe and professional manner.

To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.