Automotive-vehicles/parts/service
Customer Service
Job Description
Position Title Service Advisor - Full Time
Req ID: R-60973
Location: Concord, North Carolina
Dealer Location: Hendrick Chrysler Dodge Jeep Ram FIAT of Concord
Time Type: Full time
Posted Date: Posted 17 Days Ago
Description:
Hendrick Chrysler Dodge Jeep Ram FIAT of Concord
Location: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027
Grow your career with one of the largest, most successful privately held companies in the U.S., voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!"
**Award-winning MOPAR Dealership**
CUSTOMER FIRST AWARD FOR EXCELLENCE
MOPAR MASTERS CLUB RECIPIENT
PENTASTAR CLUB RECIPIENT
TOP GUN AWARD RECIPIENT
Service Advisor Job Description:
Service Advisors are trained to help customers find the BEST solutions to their vehicle service needs. Responsibilities include greeting customers, thoroughly inspecting vehicles, diagnosing problems, providing repair estimates, and delivering customer satisfaction!
Location: Hendrick Chrysler Dodge Jeep Ram FIAT (Concord).
Schedule: Full Time, day/afternoon shifts between 7:00am-7:00pm Mon-Fri., rotating Saturdays.
?Pay Range: $60,000 - $100,000 per year (based on job performance).
Benefits:
NO COST Employer Healthcare & Prescription Coverage
Paid Company and Manufacturer Training
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Internal Career Paths & Growth Opportunities
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Paid Time-Off up to 3 weeks Vacation
Holiday and Sick Pay
NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
Employee Discounts
College Scholarship Program
Internal Career Growth Opportunities
Clean State of the art facilities
Top Notch Climate Controlled Shops & Equipment
The Hendrick Advantage- be a part of the largest privately owned auto group in the country!
Job Responsibilities:
Greet customers in the service department and obtain customer and vehicle information.
Accurately document customer’s vehicle information and concerns.
Explain services, repairs, and maintenance to customers in terms they can understand.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Provide accurate estimates on service and repair costs and turnaround times.
Schedule service appointments for customers.
Ensure customer vehicles are serviced and repaired in a timely fashion.
Follow up with customers on the status of their vehicles.
Keep accurate records of vehicles serviced.
Assist with loading and unloading of customer vehicles.
Recommend products and services to customers.
Resolve customer concerns in a professional and timely manner.
Offer additional services and repairs to customers.
Maintain CSI at or above Company standards.
Maintain an organized, clean and safe work area.
Participate in required training.
Record all hours worked accurately in company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values.
Comply with Company policies and procedures.
Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
Qualifications:
Valid Driver's License.
High School Diploma or equivalent.
2 years experience in automotive service preferred.
Commitment to providing exceptional customer service.
Knowledge of automotive systems, parts, service, and repair.
Flexibility to work rotating shifts, weekends, and holidays as needed.
Essential Skills:
Ability to explain technical issues and parts in layman's terms.
Excellent communication, problem-solving, and organizational skills.
Ability to upsell services and products.
Ability to work in a fast-paced environment.
Ability to use dealership software programs for scheduling and billing.
Ability to establish and maintain positive customer relationships.
Ability to use a computer and other office equipment.
Ability to work in a safe and professional manner.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
For more information, please visit www.hendrickcareers.com.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.
About Us:
About Us
Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.