Automotive-vehicles/parts/service
Customer Service
Job Description
Position Title Hendrick Cars - Customer Care Representative
Req ID: R-60807
Location: Wilmington, North Carolina
Dealer Location: Stevenson-Hendrick Honda Wilmington
Time Type: Full time
Posted Date: Posted 22 Days Ago
Description:
Stevenson-Hendrick Honda Wilmington
Location: 6720 Market Street, Wilmington, North Carolina 28405
Are you looking for a stable company to grow with? Jump start a career with Hendrick Automotive Group, voted #1 in Automotive for Online Reputation! We believe in helping you explore a clear career path with the support you need to build your skills and be successful!
Customer Care Representative Job Description:
As a Customer Care Representative, you are trained to engage with customers through phone, email, and text to schedule appointments, answer inquiries, and deliver an EXCEPTIONAL customer experience. Day to day includes working with various departments to ensure customer needs are met in a timely and professional manner. This is an exciting opportunity to become an integral part of our team!
Location: Stevenson-Hendrick Honda (Wilmington, NC).
Schedule: Full Time, morning/afternoon shifts between 7:00am-7:00pm, closed on Sundays.
Pay Range: $17 per hour.
Benefits:
NO COST Employer Healthcare & Prescription Coverage
Paid Company and Manufacturer Training
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Internal Career Advancement Opportunities
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Paid Time-Off up to 3 weeks Vacation
Holiday and Sick Pay
NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
Employee Discounts
College Scholarship Program
Clean State of the art facilities
Promote From Within Culture
The Hendrick Advantage- be a part of the largest privately owned auto group in the country!
Job Responsibilities:
Respond to customer inquiries via email, phone, and text in a timely manner.
Schedule customer appointments for the dealership sales or service departments.
Follow up with customers to confirm appointments, provide appointment reminders, and answer any additional questions.
Monitor customer satisfaction and escalate any customer concerns to the appropriate department.
Assist in creating and executing targeted marketing campaigns.
Maintain records of customer interactions.
Collaborate with dealership staff to identify and resolve customer issues.
Provide feedback to management to improve customer service strategies.
Track and update customer records in the dealership’s database.
Handle customer inquiries in a professional and courteous manner.
Maintain an organized, clean and safe work area.
Engage in business development.
Establish, develop and maintain positive business and customer relationships.
Continuously improve through feedback.
Participates in required training.
Record all hours worked accurately in company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values.
Comply with Company policies and procedures.
Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
Qualifications:
High School Diploma or equivalent.
Experience with computer and telephone systems.
Commitment to providing exceptional customer service.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Flexibility to work rotating shifts, weekends, and holidays as needed.
Essential Skills:
Typing and phone etiquette skills.
Ability to work independently and as part of a team.
Ability to handle customer inquiries in a professional and efficient manner.
Ability to problem solve and handle customer concerns.
Ability to maintain confidentiality of customer information.
Computer literacy and ability to use customer databases.
Apply Now:
For more information please visit www.hendrickcareers.com.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.
About Us:
About Us
Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.