Job Description

Honda of Concord

NOW HIRING! Expand your career with one of the largest, most successful privately held companies in the U.S., Hendrick Automotive Group has been voted #1 back-to-back in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!"

** 100% PAID HEALTHCARE PREMIUM **

Sales BDC Job Description:

• Sales Business Development Representatives (BDC) are trained to provide EXCEPTIONAL customer service and assistance throughout the car buying process. They are responsible for building relationships with customers and helping them every step of the way, from researching cars, setting up appointments, test drives, and beyond. Top performers possess excellent communication and interpersonal skills with an ability to showcase our products and services in a compelling way!

• Location: Hendrick Honda (Concord, NC).

• Schedule: Full Time, 5-day work week, rotating shifts between 9:00am-8:00pm (will include weekends).

• Pay Range: $50,000 per year and above (based on job performance).

Benefits:

• NO COST Employer Healthcare & Prescription Coverage

• Paid Company and Manufacturer Training

• Rewarding Performance Based Pay Plans & Bonuses

• 401(k) Retirement Plan with Company Match

• Dental, Vision, Life Insurance

• Internal Career Advancement Opportunities

• Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)

• Paid Time-Off up to 3 weeks Vacation

• Holiday and Sick Pay

• NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well-being)

• Employee Discounts

• College Scholarship Program

• Clean State of the art facilities

• Promote From Within Culture

• The Hendrick Advantage- be a part of the largest privately owned auto group in the country!

Job Responsibilities:

• Contact customers to introduce dealership products and services.

• Answer all incoming phone calls according to a proven, pre-set script.

• Set appointments for customers to visit dealership showroom.

• Respond to customer inquiries in a professional manner.

• Contact internet clients via e-mail and phone to schedule an appointment.

• Notify necessary departments to inform of appointments set.

• Post scheduled appointments on appointment board in the Business Development Center.

• Re-schedule “no-show” customer appointments.

• Follow up with customers to ensure satisfaction.

• Keep track of customer inquiries and follow-up activities in Dealership Management System.

• Maintain an organized database of customer information.

• Generate and analyze reports to identify sales trends and opportunities.

• Provide customers with product information and pricing.

• Assist with the development and implementation of promotional campaigns.

• Upsell products and services to customers.

• Monitor customer feedback and provide it to management.

• Manage customer concerns and disputes in a timely and professional manner.

• Maintain CSI at or above Company standards.

• Maintain an organized, clean and safe work area.

• Participate in required training.

• Follow Safeguards rules and regulations.

• Demonstrate the Company’s Core Values.

• Maintain accurate timekeeping record in timekeeping system.

• Comply with Company policies and procedures.

• Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned.

?Qualifications:

• College Degree, High School Diploma, or equivalent.

• Previous experience with inside sales or call center preferred.

• Proven track record of success in meeting sales and customer service goals.

• Knowledge of customer relationship management (CRM) software.

• Proficiency in upselling and cross-selling strategies.

• Excellent written and verbal communication skills.

• Knowledge of Microsoft Office products.

• Flexibility to work rotating shifts, weekends, and holidays as needed.

Essential Skills:

• Typing and phone etiquette skills.

• Ability to work in a fast-paced environment and handle multiple tasks concurrently.

• Ability to develop and maintain effective relationships with customers.

• Ability to memorize scripts for products and services.

• Ability to use various computer applications.

• Ability to work independently and collaboratively.

• Ability to understand customer needs and provide appropriate solutions.

Apply Now for this Amazing Opportunity!

• Please submit your information and our recruiting team will be in touch shortly!

For more information please visit www.hendrickcareers.com.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

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