Job Description

• Business Development Representatives (BDC) are trained to engage with customers through phone, email, and text to schedule appointments, answer inquiries, and deliver an EXCEPTIONAL customer experience. They work closely with various departments to ensure customer needs are met in a timely and professional manner. If you have excellent customer service skills and enthusiasm to grow with our dealership, then this is the perfect role for you!

• Benefits:
  
  • NO COST Employer Healthcare & Prescription Coverage
  • Paid Company and Manufacturer Training
  • Rewarding Performance Based Pay Plans & Bonuses
  • 401(k) Retirement Plan with Company Match
  • Dental, Vision, Life Insurance
  • Internal Career Advancement Opportunities
  • Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
  • Paid Time-Off up to 3 weeks Vacation
  • Holiday and Sick Pay
  • NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
  • Employee Discounts
  • College Scholarship Program
  • Clean State of the art facilities
  • Promote From Within Culture
  • The Hendrick Advantage- be a part of the largest privately owned auto group in the country!
  
  
  Job Responsibilities:
  
  • Respond to customer inquiries via email, phone, and text in a timely manner.
  • Schedule customer appointments primarily with dealership service departments.
  • Follow up with customers to confirm appointments, provide appointment reminders, and answer any additional questions.
  • Monitor customer satisfaction and escalate any customer concerns to the appropriate department.
  • Assist in creating and executing targeted marketing campaigns.
  • Maintain records of customer interactions.
  • Collaborate with dealership staff to identify and resolve customer issues.
  • Provide feedback to management to improve customer service strategies.
  • Track and update customer records in the dealership's database.
  • Handle customer inquiries in a professional and courteous manner.
  • Post scheduled appointments on appointment board in the Business Development Center.
  • Maintain an organized, clean and safe work area.
  • Engage in business development.
  • Establish, develop and maintain positive business and customer relationships.
  • Continuously improve through feedback.
  • Participates in required training.
  • Record all hours worked accurately in company timekeeping system.
  • Follow Safeguards rules and regulations.
  • Demonstrate the Company's Core Values.
  • Comply with Company policies and procedures.
  • Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
  • Other duties as assigned.
  
  
  Qualifications:
  
  • High School Diploma or GED.
  • Automotive service experience preferred.
  • Commitment to providing exceptional customer service.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Flexibility to work rotating shifts, weekends, and holidays as needed.
  
  
  Essential Skills:
  
  • Excellent communication and negotiation skills.
  • Excellent organizational and time management skills.
  • Ability to multi-task and stay organized in a fast-paced environment.
  • Ability to problem-solve quickly and effectively.
  • Ability to work independently and as part of a team.
  • Ability to use customer relationship management (CRM) software.
  • Ability to work in a safe and professional manner.
  
  
  Apply Now for this Amazing Opportunity!
  
  • Please submit your information and our recruiting team will be in touch shortly!
  
  
  For more information please visit www.hendrickcareers.com.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
  
  Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf .