Job Description

Hendrick Automotive Group is Now Hiring for Full-Time Product Specialists To Join Our Award Winning Team!

We are seeking Product Specialists (also known as BMW Geniuses!) with a strong customer service background at our East Bay BMW dealership, part of our Hendrick Pleasanton Automall in Pleasanton, California.

Work with one of the largest and most successful privately-held automotive groups in the nation!

Pay: $20/hour PLUS monthly bonus opportunity

Benefits Include:

• Comprehensive BMW Training Program with Opportunity for Advancement to Sales
• Full Time 40 Hour Work Week
• Monthly Bonus Opportunity
• NO COST Medical and Prescription Coverage
• Paid Company and Manufacturer Training
• 401(k) Retirement Plan with Company Match
• Paid Time-Off up to 3 weeks Vacation
• Employee Discounts
• College Scholarship Program
• Clean state of the art facilities

Summary: Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process.

Essential Duties and Responsibilities include the following:

• Greets customer and determines make, type, and quality of vehicle desired
• Educates customer on current product line options and basic product specifications
• Provide product information (brochures) for customers when requested
• Demonstrate vehicle features and technology features to customer
• Educate customer on optional equipment available for purchase
• Answers questions about the vehicle, technology, and features
• Conducts test drives
• Conducts facility tours (service, parts)
• Conduct training classes for current customers on technology
• Provides assistance to customers as needed
• Works closely with salesperson
• Supports sales team as needed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

At Hendrick we work daily to invest in our teammates and offer opportunities for personal growth and development.

Qualifications:

• Knowledge of Sales and Customer Service
• College Degree, High School Diploma or GED
• Automotive, Hospitality/Retail, Business related field
• Valid Driver's License
• Scheduled shifts may include evening hours, weekends, and holidays
• Knowledge of Microsoft Office products
• Ability to learn web applications for customer management
• Ability to understand and follow instructions
• Ability to communicate effectively with customers and company personnel

The Product Specialist Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $20.00 and $22.00.  The position also may also pay a production bonus based on individual performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit .    

About Hendrick Automotive Group:

Representing 131 franchises and 25 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 93 dealership locations, 23 collision centers and four accessories distributor installers in 13 states.