Job Description

• CUSTOMER FIRST AWARD FOR EXCELLENCE
• MOPAR MASTERS CLUB RECIPIENT
• PENTASTAR CLUB RECIPIENT
• TOP GUN AWARD RECIPIENT

• Service Advisors are trained to help customers find the BEST solutions to their vehicle service needs. Responsibilities include greeting customers, thoroughly inspecting vehicles, diagnosing problems, providing repair estimates, and delivering customer satisfaction!

• Benefits:
  
  • NO COST Employer Healthcare & Prescription Coverage
  • Paid Company and Manufacturer Training
  • 401(k) Retirement Plan with Company Match
  • Dental, Vision, Life Insurance
  • Internal Career Paths & Growth Opportunities
  • Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
  • Paid Time-Off up to 3 weeks Vacation
  • Holiday and Sick Pay
  • NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
  • Employee Discounts
  • College Scholarship Program
  • Internal Career Growth Opportunities
  • Clean State of the art facilities
  • Top Notch Climate Controlled Shops & Equipment
  • The Hendrick Advantage- be a part of the largest privately owned auto group in the country!
  
  
  Job Responsibilities:
  
  • Greet customers in the service department and obtain customer and vehicle information.
  • Accurately document customer's vehicle information and concerns.
  • Explain services, repairs, and maintenance to customers in terms they can understand.
  • Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
  • Provide accurate estimates on service and repair costs and turnaround times.
  • Schedule service appointments for customers.
  • Ensure customer vehicles are serviced and repaired in a timely fashion.
  • Follow up with customers on the status of their vehicles.
  • Keep accurate records of vehicles serviced.
  • Assist with loading and unloading of customer vehicles.
  • Recommend products and services to customers.
  • Resolve customer concerns in a professional and timely manner.
  • Offer additional services and repairs to customers.
  • Maintain CSI at or above Company standards.
  • Maintain an organized, clean and safe work area.
  • Participate in required training.
  • Record all hours worked accurately in company timekeeping system.
  • Follow Safeguards rules and regulations.
  • Demonstrate the Company's Core Values.
  • Comply with Company policies and procedures.
  • Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
  • Other duties as assigned.
  
  
  Qualifications:
  
  • Valid Driver's License.
  • High School Diploma or equivalent.
  • Knowledge of automotive systems, parts, service, and repair.
  • Ability to explain technical issues and parts in layman's terms.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to upsell services and products.
  • Ability to work in a fast-paced environment.
  • Ability to use dealership software programs for scheduling and billing.
  • Ability to establish and maintain positive customer relationships.
  • Ability to use a computer and other office equipment.
  • Ability to work in a safe and professional manner.
  • Flexibility to work rotating shifts, weekends, and holidays as needed.
  
  
  Apply Now for this Amazing Opportunity:
  
  For more information please visit www.hendrickcareers.com.
  
  This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
  
  Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf .