Job Description

General Pet Supply


Work Location: WI - Milwaukee
Job Code: 10650


Come be part of a team that strives to be the best, wins together, and is passionate about pets! General Pet Supply a division of Central Pet & Garden Company is currently seeking a Receptionist/Administrative Assistant at our facility in Milwaukee, WI.

Full-time employees enjoy excellent benefits including medical, dental, vision, flexible spending accounts, short-term and long-term disability, free life insurance, tuition reimbursement, product discounts and more! You will play an important role in helping the organization achieve our goals of providing a high level of customer satisfaction.

Position Summary

Responsible for promptly and efficiently answering incoming calls and performing various administrative functions for the General Pet Supply business units. Assists all departments and locations with various administrative tasks. Will assist with projects as needed.

Areas of Responsibilities

• Answer all incoming phone calls for all General Pet Supply business units in a friendly manner and route them to the appropriate individual or department.
• Greet all visitors and guests of General Pet Supply in a friendly, courteous manner, determine their needs and direct them to the appropriate person.
• Fax outgoing correspondence. Route all incoming faxes to the appropriate person or department.
• Post outgoing mail daily. This includes ensuring postage funds are available for mailings.
• Order office supplies on a weekly basis per the request of employee and department needs in the most cost-effective manner. Will match packing slip to invoice; code and approve invoice; forward to accounting for payment.
• Order business cards and other supplies as needed for lunchroom, warehouse, paper, etc.
• Make maintenance phone calls (i.e. ice machine repairs, vending company, plumbing, etc.)
• Fold, stuff and mail customer’s statements monthly and assist with department mailings as needed. Ensure we have enough supplies to complete the mailing (window envelopes, return envelopes and postage).
• Stuff and mail weekly A/P checks, monthly statements, customer invoice copy, credit invoices, monthly fliers and miscellaneous mailings.
• Maintain fax machines and invoice printer (i.e. toner, paper)
• Regular attendance
• Onsite presence in Reception area.

Additional Job Functions

• Perform order entry for General Pet Supply.
• Assist the Human Resource department with various administrative tasks.
• Assist the Credit Manager with credit references.
• Assist with activities for trade shows/customer appreciation events (booklets, raffle tickets, name badges)
• Maintain SOP manual; inform Supervisor of changes to position or procedures as they occur

Education and Experience

• High School diploma or equivalent.
• 1+ year of Administrative experience.
• Friendly and courteous on the phone and in person to customers, vendors, guests and co-workers.
• Maintain confidentiality of employee records and conversations/communications.
• Excellent oral and written communication skills. Able to read, write and speak English.
• Able to handle multiple tasks and can prioritize them. Able to work to deadlines.
• Flexible, able to adapt to a changing work environment
• Excellent interpersonal skills and be understanding of people and their problems.
• Able to use and operate general office equipment
• Experience with personal computers, Microsoft programs and HRIS systems.
• Excellent organization and follow up skills.
• Professional appearance and conduct.
• Strong aptitude for detail.
• Able to work at a computer and sit for extended periods of time.
• Responsive to internal and external customers’ needs.
• Ability to work in a constant state of alertness and safe manner.

Starting Wage - $18.00-$20.00/hour

Benefits Package & Employee Programs

• Comprehensive Medical, Dental and Vision Insurance

• Free Life and Disability Insurance

• Health and Dependent Care Flexible Spending Accounts

• 401k with company match

• Paid vacation and holidays

• Employee Assistance Program

• Access to thousands of free online courses

• Product discounts

• Education Assistance (both college degrees and professional)

• Referral program with cash bonus

• Access to on-demand pay

• Paid Parental Leave

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2022 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry~Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central Garden & Pet is based in Walnut Creek, California and has over 7,000 employees across North America and Europe. Visitwww.central.comto learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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