Job Description

General Pet Supply


Work Location: ID - Boise
Job Code: 10439


Join the Central Garden & Pet Team! We're hiring a Customer Order Specialist! Work From Home positions available in the Boise, ID area!

This position will play a key role for the Customer Order Team by driving standardization and efficiency of process. This role will provide excellent customer service and process customer orders within the Shared Services center. This position is responsible for order entry processing and will utilize policies and procedures to consistently ensure an excellent customer experience while meeting company objectives with regard to customer fill rate and on-time delivery. This position troubleshoots and resolves customer complaints and disputes and is responsible for assisting with continual process improvements and cost effective delivery of services.

Please see our website at www.central.com for additional information.

MEASURES OF SUCCESS

• Resolves customer inquiries by utilizing SAP and departmental resources
• Develops and maintains documentation on all assigned customers/business units/locations
• Researches and works across functional areas to identify and resolve order accuracy, product availability, and order timeliness
• Processes standard orders received by customer or field sales (via telephone, fax, EDI, e-mail) including ensuring the invoicing of shipments in a timely and efficient manner
• Processes EDI orders, resolving any errors on both the inbound order, and outbound subsequent documents
• Communicates effectively with distribution facilities to ensure on-time shipment and delivery of customer orders, thus maintaining appropriate service levels
• Works effectively and professionally with the customer and with internal functional areas, to include, but not limited to: Distribution, Credit, Accounts Receivable, Sales & Operations Planning
• Delivers on defined operational goals and development plans, keeping Supervisor informed on progress, and ensures timely and accurate completion of work to goals.
• Performs other assigned tasks and duties necessary to support the Order Management team

IDEAL CANDIDATE ATTRIBUTES

• 1+ years of multi-product Customer Service experience and/or previous sales experience.
• Experience working with large customer base and high volume of transactions
• Experience working with enterprise systems such as SAP, Oracle, AS400, A+, or other
• Experience working with Microsoft Office Products required
• Experience working with EDI
• Consumer Products experience preferred
• Experience in a shared services center environment preferred
• Knowledgeable with SAP preferred
• Experience managing projects and resolving problems in a professional manner
• Ability to partner with Shared Service Center management and provide input into process improvement as well as effective execution and change management within the team
• Works well in an environment with firm deadlines; results oriented
• Ability to work in a heavily metrics driven organization
• Strong customer service and communication skills
• Strong written, verbal, interpersonal and analytical skills
• Strong attention to detail, goal oriented
• Possess process improvement mindset with a desire to consistently look for ways to improve efficiency and service
• Proficient in Microsoft Word and Excel
• Perform multiple tasks effectively; prioritize and respond with appropriate sense of urgency
• Able to work both independently and as part of a team
• Other – candidate should have the highest integrity and character and possess customer service experience and business sense. Must be able to follow process and collaborate cross-functionally and with 3 rd party vendors
• Ability to work in a constant state of alertness and safe manner

At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries…one blade of grass and one wagging tail at a time. Visit our website at www.central.com to learn more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

#LI-RR1