Job Description

General Pet Supply


Work Location: MI - Bingham Farms
Job Code: 10362


Account Operations Coordinator

Reporting to the Senior Manager, Account Operations, the Account Operations Coordinator is responsible for providing exceptional customer service to our largest retail customer accounts. Qualified candidates possess exceptional communication skills, strong problem-solving skills, and attention to detail enabling them to resolve problems independently with internal and external contacts.

Primary Responsibilities:

• Manage/Create new customer profiles in SAP
• Create and maintain program master summary sheet
• Internal Item Setup in PLM/SAP
• External Item Setup in Retailer Portals
• Manage inventory for eCommerce items
• Maintain retailer web pages
• Monitor websites to ensure that all items are setup correctly
• Monitor and manage in-bound purchase orders
• Test order management
• Create sample requests for consumers to obtain reviews
• Communicate with our manufacturing plants to resolve consumer questions
• Collaborate with cross-functional team members for item setup information
• Generate sales and customer specific reports
• Manage EDI failures that come through
• Respond to retailer emails/requests
• Consumer Warranty Requests
• Consumer Phone Calls
• Manage testing requirements
• Ensure programs have undergone testing
• Work through corrective action plans internally and with retailers
• Special Projects as assigned

Professional Qualifications:

• Bachelor’s degree required
• Computer literacy with Excel, Word, PowerPoint and Outlook; prior experience with SAP is helpful
• Experience working with cross functional teams

• Fast learner that is willing to take on new challenges as they present themselves

• Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion
• Excellent written and verbal communication, organizational, and presentation skills
• Self-motivated, takes initiative, and owns their projects
• Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
• Detail-Oriented
  

At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China, and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries…one blade of grass and one wagging tail at a time. Visit our website at www.central.com to learn more. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.