Job Description

General Pet Supply


Work Location: IL - Schaumburg
Job Code: 10242


Are you looking for the next step in your career in customer service and account management working with international customers? Are you looking to join a hard-working, dynamic team that is dedicated to exceeding customer expectations? The Central Life Sciences (CLS) business unit of Central Garden & Pet is dedicated to improving the health, well-being, and the protection of companion animals, economic animals, plants, stored grains and the environment. We are currently seeking a Customer Service Representative to partner with our sales team to deliver superior customer service to his/her assigned international accounts.

This career opportunity is based out of our Schaumburg, IL office. We work a hybrid schedule of Tu-Wed-Th in the office and Monday & Fridays from home. Please see our websites www.central.com and www.centrallifesciences.com for additional company information.

MEASURES OF SUCCESS

• Responsible for key account management for international customers from order receipt to dock, including post shipment care and metrics.

• Prepare customs invoices, documentation, boat and air shipment bookings.

• Coordinate requests for information, quotes for freight rates and technical data for customers.

• Monitor inventory requirements against customer order demand and provide customer notification late shipment/short shipment/pricing verification/product availability/ship date/arrive date.

• Investigate and resolve customer claims and complaints; maintain appropriate documentation trails.

• Communicate customer specific requirements for traffic and shipping.

• Coordinate on time delivery with freight forwarders.

• Insures export procedure and proof of delivery.

• Coordinates return authorizations with sales management.

• Manages claims for damage including credit and potential duty reimbursement.

• Actively involves finance members and senior management on changes to international account demand forecasts.

• Manage and resolve customer deductions, maintain documentation for finance.

• Create and update customer address book records; establish new customer profiles.

• Provide sales support, including: customer correspondence, open order reporting, inventory reporting, and customer call backs.

• Coordinates monthly performance measurements for key accounts.

Participates in developing customer and department specific process improvements.

Utilize troubleshooting and time management skills to exceed customer expectations.

• Serves as a change agent; actively demonstrates leadership qualities.

IDEAL CANDIDATE ATTRIBUTES

Minimum five years complex customer service experience required with 3+ years supporting international customers

Superior experience with SAP or ERP experience required (prior implementation experience a plus) and Microsoft Office

Experience working with freight forwarders and handling international shipping documentation

Manufacturing background strongly preferred

Excellent decision making and priority setting

Superior organizational ability and flexibility

Strong customer orientation; participates in team culture

Experience with quality-based management programs

WORK ENVIRONMENT

This position is based in a quiet, professional (but not stuffy!), corporate office environment. We have a corporate casual dress code and host celebratory activities throughout the year! Our office is located within the Schaumburg Corporate Center, which offers many amenities including an on-site fitness center, convenience center, deli-style restaurant, dry cleaners, hair salon, and covered parking.

At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries…one blade of grass and one wagging tail at a time. Visit our website at www.central.com to learn more

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

#LI-MC1