Job Description

Medical Office Receptionist

Per Diem

Late Afternoon/evenings and 2 - 3 weekends/month

$16.00 - $20.00

Non-Exempt

Medical Office Receptionist Benefits:

• Shift differential
• Closed on major holidays
• Free onsite parking

CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. The Receptionist position will be part of our professional first contact staff. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team and deliver high level of customer service.

Medical Office Receptionist Responsibilities:

• Acknowledges and greets patients as they approach the desk.
• Reviews and updates all demographic/insurance information.
• Collects co-pays and balances as needed and enters payment into patient account. Balances cash drawer at the end of shift.
• Responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner. Routes calls appropriately taking accurate and complete phone messages when necessary.
• Schedules, cancels, or reschedules appointments when necessary.
• Documents clinical messages in EMR based on established policy and procedures. Responsible for accurate documentation, reporting, and responses to patients relative to health issues.
• Follows established scheduling protocols and directs clinical concerns to the appropriate provider’s staff for triage.
• Performs a variety of clerical duties including preparing mailings, filing, faxing, scanning and photocopying.
• Maintains confidentiality at all times following the HIPAA guidelines.

Medical Office Receptionist Education/Experience:

• High school diploma or general education degree (GED) required; one to two years of college preferred.
• Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.
• Demonstrated knowledge of medical terminology and procedures.
• Knowledge of medical insurances and various policies/requirements necessary to obtain verifications.