Job Description

Position: Medical Receptionist/Call Center Representative

Full-Time/Part-Time: Full-Time

Shift: Days

Rate of Pay: $15.00 - $19.50 per hour

Exempt/Non-Exempt :Non-Exempt

We offer an incredibly competitive compensation and benefits package which includes:

• 401K after six months with up to 7% combined employer match and annual discretionary profit sharing contribution
• 17 days of paid time-off in 1st year and 7 paid holidays per year
• Closed on major holidays
• $200 Rentention bonus paid 3x per year
• $300 Year end bonus
• Free office visits with NP or PA providers for patients of the practice enrolled in company HDHP
• Free parking
• Free lunch
• Health, dental and vision benefits available to all fulltime employees and coverage becomes effective the first of the month following your date of hire.
• $3,000 waiver program for health benefits

When you come to work for CNY Family Care, you join the best family practice in Onondaga County. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Medical Home Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it is especially important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets CNY Family Care apart.

Responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner. Acknowledges and greets patients as they approach the desk. Reviews and updates all demographic/insurance information. Collects co/pays and balances as needed and enters payment into patient account. Balances cash drawer at the end of shift. Answers telephone calls in a prompt and professional manner. Routes calls appropriately taking accurate and complete phone messages when necessary. Schedules, cancels, or reschedules appointments when necessary. Responsible to recognize, label, and route the appropriate document to the correct provider and location within the Electronic Medical Record. Perform a variety of clerical duties including preparing mailings, filing, faxing, scanning and photocopying.

Education/Experience:

High school diploma or general education degree (GED) required; one to two years of college preferred. Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.

Demonstrated knowledge of medical terminology and procedures. Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management, and any other external customers. Knowledge of medical insurances and various policies/requirements necessary to obtain verifications. Minimum of 2 years related experience in healthcare. Experience in the management of a multi-line phone system.