Job Description

Short Description:

NC DHHS requires the services of a Salesforce Administrator who will serve as SME Salesforce expert within the organization, and who have an in-depth understanding of customization, to support the vaccine management effort.

Complete Description:

The North Carolina Department of Health and Human Services requires the services of a Salesforce Administrator to support COVID (CVMS/eCATR) applications.A Salesforce Administrator is the person that provides value to the business by automating complex business processes, makes sure the system is clean and efficient and monitors new releases. Essentially, the Salesforce Admin will serve as the SME Salesforce expert within the organization, and they will have an in-depth understanding of customization.

Salesforce Administrator tasks might include:

- Address incidents in a timely fashion

- Work with Scrum Master and Release Manager on addressing approved demand. Configure and enhance platform and/or product/application (i.e. Salesforce) based upon approved demand

- Collaborate with Application Teams (i.e. Business Sponsors, Functional Designers) on requirements

- Move changes from Dev to Test and Test to Prod on approved demand

- Knowledge of Copado (Devops and code version tool)

- Manage User profiles

- Manage List Views new or modify

- Custom Field values

- Page Layouts

- Reports and Dashboards new, modified, scheduled

-Email Templates

-Manage Primary designated contacts and notifications

-Site monitoring (all)

-Issue Salesforce tickets

-Manage all org assets and perform testing tasks

-Manage Jira (system) tickets and reports for the org

- Obtain one Salesforce certification each year (Admin I and Advanced Admin II and progressing on to Platform developer I)