Admin/Clerical/Secretarial
Full-Time
0-1 Year
None
H.S. Diploma/Equivalent
Job Description
Position Summary
The Service Coordinator / Customer Service provides administrative support to the Service Department to ensure that all service-related requests proceed smoothly and in a timely manner. The Service Coordinator / Customer Service will assist with maintaining the Service Phone, Email, Scheduling, and dispatching. This Position will also prepare support documentation and verify all Site Contacts and Billing information so that we may provide adequate and accurate customer support.
Essential Functions and Duties
• Create, maintain, and enter information into the business productivity software.
• Maintain Service Job’s Schedule.
• Schedule and confirm Service appointments with customers and dispatch technicians accordingly.
• Assist with maintaining scheduling and technician on-call calendars.
• Monitor pending, progress, and completed jobs.
• Assist with Parts Order jobs.
• Provide backup support by answering telephone calls and providing customer support.
• Assist with monitoring service email account.
Other Functions and Duties
• Conduct searches to find needed information.
• Complete forms in accordance with company procedures.
• Other duties as assigned.
Job Requirements
Required Knowledge
• Customer service • Database management
• Scheduling
Required Skills
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• Effective communication. • Active listening. • Problem solving. • Judgment and decision making. • Service orientation. • Relationship building.
Required Abilities |
· Highly organized and detail oriented. · Time management. · Self-motivated. · Prioritization. · Quality Control Analysis. |
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• Operate standard office equipment. • Speak, read, and write the English language. • Communicate effectively verbally and in writing. • Respond promptly to customer inquiries. • Work independently and as part of a team. • Assess situations and make clear and timely decisions. • Organize work, develop procedures, and follow instructions. • Adjust positively to frequent changes, delays, or unexpected events. • Remain calm in difficult situations and respond with professionalism.
Education and Experience |
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• High School diploma or equivalent
• 1+ years of experience scheduling and/or dispatching
• Become and remain proficient in all computer programs necessary to perform the everyday duties of this position including word processing, simple accounting, database management, spreadsheets, email, and internet.
Physical Demands
• Clarity of vision at varying distances to read, review, enter data, and ensure accuracy of records.
• Verbal, auditory, and written capabilities to effectively communicate in a clear manner.
• Dexterity of hands and fingers to operate a variety of standard office equipment.
• Sitting or standing for extended periods of time.
• Occasional light lifting and carrying.
• Occasional bending and reaching overhead.